Testimonials
Our customers appreciate the difference we bring to the heating and air conditioning industry. In these fast paced times, it takes a real "Experience" for someone to take the time and write a letter of praise which we appreciate so much! Read some of the comments from our friends below...
|
January 25, 2012 I have been a customer forever. I continue to be amazed at the quality of people you continue to send over the years. I don't know how you do it, but keep it up. Every single person is of the highest quality of professionalism. I trust you guys completely in everything you do and recommend and I appreciate the efforts! John L. |
|
January 23, 2012 Amanda was extremely thorough, and I am very pleased! I purchased the BBJ and the CO detector becasue of my trust in her and Air Assurance. Thank you! Allen R. |
|
January 22, 2012 Air Assurance was great in helping me with my decisions concerning our comfort system! Lennox appears to be quality and could not be more happy with the team that installed it! Logan W. |
|
Jan 5, 2012 I am writing to comment on your exceptional employee Bill. Bill serviced my Climate Master ground source heat pump recently. They had to replace the coil assembly which required a lot of disassembly! Bill is very competent and professional in his repair methods. he explained what he was doing as he went and did a very smooth job! I would highly recommend him and you to anyone! I enjoyed visiting with him. As a former service tech, I was very happy with their work ethic and conduct! Thanks for a job well done! Ben H. |
|
December 15, 2011 I recently had my system replaced by Air Assurance. I just wanted the bosses to know how great my crew was. They were clean cut, polite, and not "creepy" :) They explained things thoroughly and even though I was alone in the house with them, I never felt apprehensive about it at all! They also did some other odds and ends things that were above and beyond what they were supposed to do and they did it with a smile! I couldn't be mmore appreciative of everyone I have come in contact with at your company Sincerely, Gina C. |
|
December 1, 2011 Just a note to express my appreciation to your technician Mark! He is a rare jewel and solved my winter heating problems in a jiffy! Sincerely, Carol C. |
|
November 29, 2011 Just wanted to send a quick note to tell you how great your team did at my house. I am a member of the biking team and assumed that I would get good service because of that relationship. However, I didn't expect to be so BLOWN away! From beginning to end, you guys really took care of me and made me shine! I had recieved a quote from Mike back before his accident. He called me a few weeks ago and showed me how much money I could save through the PSO program. Last week Chad and Zach came over and replaced the system. It's now the nicest thing I have in the house! I can't wait to show it off! They even helped me change out my hot water tank even though i was supposed to already have it done. Then to top it off, Chad and Mike came over at 5 oclock and stayed until 8 sealing up the rest of the return plenum which was supposed to have been done by the insulator. They did a knock out job and even had a smile on their face! Thanks so much for the A TEAM! Jarrod C. |
|
November 27, 2011 Amanda was an absolute Joy! She was very knowlegeable and took the time to explain everything she did. I just wanted you to know how happy we are with the work she did for us. You guys are always there when we need you and are always the most professional around! Tammy B. |
|
November 21, 2011 My service recently was excellent. I had a female technician. I can't say enough about her. She looked for a problem until she found it and corrected it. Next time I need services I will directly request her. She was courteous, kind, and very skilled. Thank you! Georianna D. |
|
November 15, 2011 I have had a very bad time in getting a problem corrected which was caused by my having a new thermostat installed. I did not know there was a difference in electricians and heating and air technicians as far as knowlege was concerned. When my spring inspection was done, your tech noted that my thermostat was broken and was not accurate (which I knew). I decided to correct that by buying a new Honeywell thermostat from Home Depot and hired an electrician to install it. It did not work even once after the young electrician left. We have had some very cold weather and I had to buy space heaters to keep warm as a result. I called the electrical company and notified them it was not working since the man left and two other men came out and said it was fixed. The fan ran for 2 hours so I called Honeywell and they directed me to turn the fan to off. I did. After more discussion, he relayed to me that it was probably wired wrong, and unfortunately I was crying by the end of the conversation. So I called Air Assurance since it was time for my winter safety check anyway. A fine young man came out and noticed right away that it was wired for a gas furnace. No problem except I have an electric air handler. I just want to extend my appreciation to him and your company. He was absolutely wonderful. He was courteous, respectful, and very knowlegeable. He was neat, clean, and I couldn't even tell he was there when he was finished. I am 78 years old and most people don't like people like me asking so many questions, but this wasn't this young man. I even recieved a follow up call afterwards to make sure everything was working properly afterwards. I will pass along their excellent work, conduct and great results to my family and friends. Again, these days it is rare. Thanks so much for helping me and being so fair with me also. Thanks again Pat H. |
|
November 11, 2011 Tony was so thorough, polite, courteous, and knowlegeable. It's nice we can trust a company like AA, as well as the people that represent you! I can not be happier. Probably why I've had you guys replace multiple systems over the many years I've used you. I would not think about going anywhere else! Jerry W. |
|
November 11, 2011 Your technicians are so thorough and competent, I just wanted you to know. They always take care of our needs in a timely fashion. All we need to do is call and you come running. They are always professional! Janice S. |
|
November 9, 2011 I had an ESP check today from Lee. He is so competent, efficient, and reliable! I am very pleased that not only was he on time, but actually a bit early. He deserves to be noticed! Steven B. |
|
November 8, 2011 Amanda is awesome! She did excellent work today. I have had seasoned workers come out before, but Amanda was the best. The heater was dirty and Amanda got out a little blower and cleaned it out like never before. I was shocked and nearly fell to the floor it was so clean. I am sticking with her and AA from now on! Margie T. |
|
November 3, 2011 Air Assurance Owners are wonderful people. They are polite, fiendly, honest and very caring. The are great Representatives of how business should operate. I can't think of anything else that Air Assurance can do to serve me better. They are very detailed now and have great follow up. I am very comfortable dealing with them and I know they are always looking out for the customer! Rich H. |
|
October 31, 2011 I have been very pleased with every encounter I've had with Air Assurance. As for my experience with the Lennox Heating and Air unit I purchased, considering it was an unexpected, but necessary expense, the unit is doing a great job so far. I'll be excited to see the difference in my bills! Sharon D. |
|
October 21, 2011 I can't think of anything that would have made our experience with Air Assurance any more enjoyable. From sales, to the installation, to the final quality inspection. Great job! Jean W. |
|
October 19, 2011 Jay, Chad, Zach and Lisa and all the support personnel did an excellent job installing our units. In the short time we have had the unit, the systems are performing perfectly and much better than the old ones. The job was professionally done in every way. Thank you! Bob and Lyda S. |
|
October 14, 2011 Wanted to write and tell you what wonderful, excellent employees you have. They are polite, extremely neat and do exceptional work. David R is a wonderful young man and is a great asset to your company. Very polite, respectful, and always willing to help. We trust in him completely. We will be your customers forever! Richard H. |
|
October 11, 2011 I recently contracted you to install a full comfort system at my home. You weren't the cheapest, but I assure you as you probably know there is no doubt you turned out to be the best. I got more rebates than was expected, and the auditor told me they never see quality like this. My home is more comfortable and more energy efficient than ever. I will recommend everyone I know to you guys without a doubt you will give them the same level of exceeding professionalism as you did us! Jim L. |
|
October 10, 2011 We had one of your techs come out to our house last Friday morning for a complete furnace inspection and to sign us up on teh ESP program. I just wanted to take a minute to let you know how pleased I was with the job performed and the young lady who did the work. She was on time, very professional, and she even had her paperwork filled out for me on the ONG rebate. I can tell you I will really like doing business with Air Assurance if each interaction is as pleasant as this. My hat is off to you for your top notch company! Looking forward to many years of comfort from Air Assurance! Ed C. |
|
October 9, 2011 We are always impressed with the professionalism of the Air Assurance employees, both those who came out to the house for service, or repair, or installation as well as those on the phone at the office. Both my hsband and I have recommended Air Assurance many times! Cheryl S. |
|
October 9, 2011 Tony and Holly Rock! Thanks for all your help! Auto B. |
|
October 7, 2011 I called after hours and visited with one of your techs. He was able to walk me through a simple problem of changing the batteries in my thermostat, hence saving me the service call. That's service! Jean H. |
|
Sept 29, 2011 I have used Air Assurance for over 12 years. They have always been on time, did everything as promised, been friendly, neat, and respectful about our property. I would recommend them to anyone Richard C. |
|
Sept 26, 2011 Our tech for our recent OGE tune-up was amazing! We signed up for the service agreement because of it, and when it comes time, I want him back again! Eric B. |
|
Sept 21, 2011 I could go on and on, but the bottom line is that Jerry and all your techs are wonderful! Debra C |
|
Sept 11, 2011 These people know their stuff! We had previously used another dealer here in Owasso, and we changed to Air Assurance on the advice of our neighbor. They are FAR better. The quote was complete and accurate, their estimate of the time needed for the install was perfect and they cleaned up daily before leaving our home. We will certainly use them again. I've never dealt with a contractor with this level of professionalism or care for their customers! EVERYONE on their team has been exceptional! Steve S. |
|
Aug 24, 2011 Your Techs are always so professional. They represent your company very well. I can always trust in having the top people with whatever problem I may encounter! I appreciate your company very much! Terry H. |
|
Aug 24, 2011 Although I was expecting a man, I was very pleased with the work your female technician did. She did a complete and thorough job. And I would know, I stood by and watched her :) Gretta S. |
|
Aug 19, 2011 My AC went out yesterday and tonday one of your service techs, Lee came out to fix it. While he was here he also helped me open a locked fence I haven't been able to open for 3 years and changed two of the filters I couldn't reach. He was very kind and professional. I am very grateful for his help! Sherina D. |
|
Aug 12, 2011 What a pleasure your technician Bill was today. He got us up and running. I solicited who I should call via facebook and was referred to you and I'm sure thankful for that! I will return the favor indeed! Elora O. |
|
Aug 08, 2011 Thank you for sending Bill out last week to see why we had no AC. He was extremely polite and helpful. It has always been a pleasure to have your service on our central air. Your prompt service the other evening when the temperature inside our home was 80 degrees and rising restored my own rising of panic. Please give everyone a pat on the back and thanks again from Scott and I. And thank you for being honest. Bill could have told us we needed a new anything, and we would have agreed. However, he fixed us up and w are completely satisfied! Beverly S. |
|
Aug 11, 2011 Just wanted to drop a quick note to say how trustworthy, efficient, and professional Keith was today. He explained everything, took time to ask permission to enter the house, and went above and beyond. We signed up for the ESP also, we now understand the importance of priority service in this heat!! You have a customer for life! Lee W. |
|
Aug 05, 2011 We are former members of N. Sheridan C of C. For the last 10 years we have worshipped at Crosstown C of C. We were told that Mike came out and fixed the AC early Thursday Morning because we were having a funeral in the afternoon and all the regular techs were swamped due to the outrageous heat. We just wanted to say THANK YOU!!! We know that with the extreme heat, your company was overwhelmed with calls, and to have the owner have that kind of care is unheard of in these times. We had a large crowd in full comfort! Lois and Homer C. |
|
Aug 02, 2011 I just wanted to let you know that my A/C system is working great. I am glad we got it put in when we did since the temps are sky rocketing! We haven't run the little window unit since we have had the new system running. I got all the paperwork from your company today, that was nice! I also wanted to let you know that the installers did an awesome job installing my new system. Everything was done professionally and they cleaned everything up as they worked. I am very impressed with hte way it is all put together with the covered drop outside to the way they sealed everything in my attic. I was expecting a great install and I feel I certainly got it. Several of the other companies I got quotes from did not even explain how they would install everything and when I asked about the way they would do the plenums or retun vents they just said they would be retaped or repaired. None of them would have gone the extra distance your company took to install this equipment properly. I look forward to doing business with your company in the future. Once again, I would like to thank you and your excellent installers for all their hard work. I will be telling all my friends and my customers in my business the best company to deal with when it comes to heat and air solutions! Air Assurance Rocks! Bill R. |
|
July 29, 2011 Sometimes we fail to extend a thank you to individuals that provide services. The purpose of this letter is to extend a very big thank you to AA personnel for providing us with outstanding service in our time of need. Services that I believe were provided beyond their call of duty. Late in the evening (10:30PM) of July 6, 2011, my A/C unit developed problems to the extent that I was unable to turn the unit off. What made my situation worse was that my wife and I were to leave on a two week trip early the next morning to London and Ireland. The trip had been planned for over a year and could not have been cancelled without financial consequences. At that late hour, I was sure our trip was doomed. However, remembering the AA service promise made at the time I purchased their Service Plan, I placed a service call to AA and explained my situation. I was thankful and surprised that my call was taken by a live person and not by a recording. A service technician from Broken Arrow arrived at my Sand Springs home around 11:45PM. He was extremely pleasant and apologized for taking so long to arrive as he had just gotten to bed when he recieved the service call. Fortunately the problem was not major and he had my unit operating by 12:30AM. My wife and I were able to catch our plane early the next morning without concerns of leaving our home with an AC that was not working properly. Again please express our appreciation and thanks to all the personnel that worked hard in order that we could leave on our trip with one less concern for our home! James and Wanda A. |
|
July 27, 2011 Our installers were VERY respectful and both of us and our home. I was extremely pleased with the service we recieved!! Sincerely Christy B. |
|
July 21, 2011 I LOVE YOU PEOPLE!! The AC is fabulous, humidity is 47%. We will tell everyone how happy we are with Air Assurance! Linda A. |
|
July 21, 2011 Thank you so much for your assistance with our AC problems. You're a real blessing! Check our our facebook page to see more! DAV-Chapter-Thirty-Two Christy P Disabled Veterans of America |
|
July 22, 2011 Your company and employees are top notch!! Your tech confirmed that yet again today! Stacy C. |
|
July 22, 2011 I love how my technician tells me clearly what he is doing and does it right! I am completely pleased! Debra D. |
|
July 21, 2011 I have my electric bill on the average monthly pament plan and haven't really been looking at the energy usage each month. I just made a payment and decided to check the usage. For the period of June 18 to July 20 of 2010 my usage was 5,214KWH. For the same period this year, my usuage was 2,878KWH. That is almost 50% less! That is with at least half of the days in the period being over 100 degrees. It is the same for the previous billing periods with the new AC. I never expected that much of a difference. I am amazed and very pleased!! Carson S. |
|
July 19, 2011 I had a new installation last Wednesday. I wanted to take the time to let you know how much my wife and I appreciate you and the gentlemen who installed our new comfort system. You were exceedingly friendly and helpful and I really appreciated the detailed explanation of the equipment and my options when we met previously. We are extremely thankful to the two installers who worked tirelessly to make sure the job was done and done correctly so we could get some relief from the heat and return to our home that same day. They were thorough and professional. They explained all the equipment to us as well as your service plan. We can't possibly thank you enough! I've been in that house for almost 9 years and have used 4 different AC companies. I can assure you with our experience, your company has our business for life no matter where we live! Thanks again Robert H. |
|
July 18, 2011 My experience with Air Assurance has been Great! From the yearly planned maintenance to sales, to office staff, installers, problem solvers, to final quality assurance staff, I couldn't be more pleased. I have recommended you to people at my work. I certainly rate you very hight, and this was from seeing your service vehicle and noticing you had Saturday service! Shirley M. |
|
July 17, 2011 No Doubt AA is the best...! Donna G. |
|
July 17, 2011 Your tech was here in our attic two days this week. He got all our problems fixed, even before the inlaws got here! AA IS GREAT!! Kathy P. |
|
July 16, 2011 With our new AC from AA, our house is the most comfortable place to be. Job well done! Tina H. |
|
July 15, 2011 Your tech was the nicest guy in the whole world today! Thanks for the great service! Janie D. |
|
July 11, 2011 I am so impressed. Your tech is very good with customers! He sat down with me, explained everything. He was tremendous. You were also very quick with your response time! Bill T. |
|
July 10, 2011 Today was a first. I had a female service technician from your company. She prepared notes for me and information that noone has ever done. She was so thorough and competent, I couldn't be more impressed! I will request her always! Debbie B. |
|
July 8, 2011 I could not have asked for a better installation crew than what you provided. I offered to take them fishing in my boat, and I don't do that for ANYONE!! I'm so happy I can't hardly stand it. I feel truly blessed by God that He led me to you for my comfort demands. I've used other companies in the past and the difference is mind boggling! I'm a builder, now I know why you don't do new construction :) Brian M. |
|
June 29, 2011 I am so pleased with all your technicians. I especially was impressed with how you installed a temporary unit to get me buy through the hot weekend. The guys that did the final installation were polite, courteous, and professional and took all the time I needed to answer all my questions. I iwll happily recommend you to anyone who may need services like you provide. Kelly E. |
|
June 21, 2011 You guys have it down to an art! I feel you are an excellent business example for other companies! Melissa P. |
|
June 11, 2011 I appreciate your company so much! I never feel as though I have to keep an eye on them like I do with other service men! Susan M. |
|
June 2, 2011 It's very refreshing to know I can count on an organization in the service industry as professional as you are. Everyone I've dealt with has been extremely courteous, professional, and knowledgeable! Charles K. |
|
May 26, 2011 All of your techs are personal, polite, pleasant, and professional. You won't hear any complaints from me! Betty C. |
|
May 16, 2011 You're guys are jewels! I feel comfortable with all their information each time and their insight! I find them all very trustworthy and glad you're my service of choice! Michelle R. |
|
May 12, 2011 Just wanted you to know, whomever I spoke with last night was wonderful!! I don't recall her name, but we were in emergency mode, and you were there as usual! Sincerely, Sarah G. |
|
May 2, 2011 I just wanted to say how impressed I was with your technician and operation! Your guy saw me in the middle of the night and spent a couple hours getting me fixed up. I was extremely thankful and wowed! Barbara S. |
|
April 22, 2011 Dear Air Assurance, I bought the ESP service plan and Jerry came out for my seasonal tune-up. He always has such a thorough and informative touch. He told me about the BBJ and it is already making the air cleaner! Thanks for the Great service! Cheryl A. |
|
April 20, 2011 It's not in my nature to compliment people, but when your technician visited my house yesterday, my wife could not stop talking about him. His professionalism and expertise were obviously evident, so I thought it was deserving to let you know. Thank you! Dana J. |
|
April 11, 2011 Your company representatives were extremely professional, friendly, informative and personable! Jay did a thorough job of assessing the system and explaining what we needed! Outstanding! Nathaniel T. |
|
April 9, 2011 We had one of your techs come to our house to check our freon level in our A/C unit. He found the reason we didnt' have any in our system, and went above and beyond to satisfy our needs. We do not buy service plans normally, but we bought one from you! If you have more techs like this one, you guys must be #1 in your field for sure! Thank you! Bill F. |
|
April 6, 2011 Jerry's attention to detail and thoroughness were a welcomed surprise. He was professional, and explained everything to me! Thank you! Casey M. |
|
April 2, 2011 The service was great! Office personel were fantastic, and the technicians were knowledgeable and efficient. Couldn't ask for more! Monty V. |
|
March 28, 2011 I want you to know what a great technician you have in Wayne and Mark! I have used you for many years and am thankful for the great service you provide! I make sure and refer all my friends and neighbors to you! Regina A. |
|
March 28, 2011 I just wanted to let you know how pleased I am with AA. The exerience from the initial phone call I made for a service call appointment to todays final quality inspection on a new system has been excellent! Everyone I met and dealt ith were polite, considerate, and professional. They even were willing to talk to my youngest son about the car show! They called before arriving, arrived exactly on time every time, worked dilligently all day. One of your competitors I called, becasue you are supposed to get second and third opinions, quotes, etc right?, never showed up or called back. They too had a A+ rating on the BBB. All the people were excellent! I wish I had taken before picture of my equipment to show the difference in the quality of installation. Some of the things I appreciated are: 1. Expectation: Use existing wafer board that my furnace sat on. Actual: Installers cut 3/4" plywood on top to support the new furnace and sqared the opening to fit the new furnace giving better support and better looks, and better air flow. 2. Expectation: Woul use existing air ducts in house as is. Actual: Removed all vents in the house and sealed the opnening to prevent attic infiltration. 3. Expectation: new outdoor unit might not fit existing pad well. Actual: Consultant specifically considered units that would fit and it fits as though the pad were made for it! In fact there is adequate room to mow and trim in front of it now. Was tight before! 4. Expectation: Interior of supporting air box was originally not insulated. Consultant stated, prior to closing the sale, they would replace the light weight flimsy insulation I installed some 18 years ago with something better. Actual: AA installed ridged insulating board, cut to fit and completely sealed it with some sort of sealant and they did a really good job, better than expected! 5. Cleaned up as they went 6. I really like the owners manual you put together, the follow-up surveys, and the thank you's from All of you at Air Assurance! Glad I called you! BTW, I did not bother pursueing calling anyone else. There was no need after this experience! Mark K. |
|
March 25, 2011 I just wanted to say that I could not be more pleased with our interraction with your company. Jay was an invaluable resource and a pleasure to work with. Justin and Paul did a fantastic job on our ductwork and we can already tell a huge difference in the comfort level in our home. I would be pleased to recommend Air Assurance to our friends, family, and anyone else! Jeremy C. |
|
March 21, 2011 I just want you to know how pleased I am with the system that was installed 4 years ago. I am still very impressed by the detail and precision the install technicians used during the installation. I continue to be impressed with the customer service I recieve from everyone at Air Assurance, and I know how hard customer service is to come by these days. Keep up the great work! Gary P. |
|
March 18, 2011 Jay, doing business with you guys has been a real pleasure. Your installation team were very professional. If you ever need a referral, you certainly have one here! Bob M. |
|
March 8, 2011 Dear Mike and David, Just wanted to send you a short note thanking you for honoring your original York warranty purchase I made in 2006 when I purchased it from you. My tech told me that York did not want to honor the warranty, but he said, Yes, WE are honoring it. It's so nice to know men and the companies they represent to keep their word in the present times we are in! I can't say enough of your service tech Randy. He was very professional and I could sense he really had many years of experience when he came out on Sunday afternoon and was able to quickly diagnose the problem. Be Blessed! Mary G. |
|
March 7, 2011 I have been so pleased with your service, I will once again be renewing my service agreement! Violet B. |
|
March 7, 2011
1301 SW Expressway Dr, Broken Arrow, OK 74012
|
