Testimonials
Our customers appreciate the difference we bring to the heating and air conditioning industry. Read some of the comments from our friends below...
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October 12, 2006 Thanks, |
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January 3, 2004 In regard to service, I couldn’t ask for anything better! Your service personnel are always a welcome sight, whether it be for that emergency or routine maintenance call. They always come armed with booties and always clean up their work area. No matter who came, they all were very well-trained, which gave me as a customer confidence that the work was done correctly the first time. Another aspect of that professionalism is that when an appointment is scheduled, every effort is made by you to honor that time commitment. If the previous job should take longer than expected, I know that your office will be in touch with me. The last system that was recently installed had some thermostat difficulties (manufacturer’s error). I was impressed that you have a person on call in the evenings for such emergencies. The service person was able to install a temporary thermostat until the permanent one could be installed. Also, the efficient operation and settings for these new thermostats is not something that comes innately to me. Paul took the time to program the thermostat and also took the time to show me how it works and what settings would prove to be most efficient. All your personnel, from sales people, Jay and David Rampey, to the service technicians, were true professionals…well groomed, clean, excellent product knowledge and courteous people. I thank you for your high ethical, professional standards. I am always ready to recommend your services to anyone who will listen! Sincerely, P.S. I know it was a lot of work to put together, but your Christmas show a couple of years ago was an excellent way to get the community into the spirit of the season and demonstrate to the community that you employ creative, caring professionals! |
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January 8, 2004 As you know, ACCA has long been a strong partner with NATE and I cannot tell you how proud all of us at ACCA are to have one of our top-notch members step up to the plate in such fine fashion. You and your team at Air Assurance have achieved a professional and worthwhile goal and I give credit to the great level of commitment and hard work that achieving this goal required. True leadership in an organization begins at the top, and Mike I honor your commitment to making – and keeping – Air Assurance a first class organization. Please convey congratulations and thanks to your entire group there. The achievement of Air Assurance in achieving the goal of 100% NATE technician certification is just one reason ACCA can confidently say “we represent the best HVACR contractors in the industry.” Sincerely, |
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Dear Friends, Virginia B. |
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Narissa, Sheila H. |
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The cost of a new heating and AC unit seems prohibitive but working with the staff at Air Assurance made it an adventure and almost seem reasonable. It truly was a very nice experience and please commend those who serviced our account. Thank you! Bernie J. |
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Dear Sir, The Yenzers |
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Dear Narissa and Mike, I am very grateful for the supportive, caring gifts of yourselves as evidenced through the generous, complimentary spring check-up of my perfectly installed (by you) central air conditioner. Steve is a very courteous, professional asset to your very fine firm. May God continue to bless each of you as you honestly and competently continue to serve the folks of our “Great region of Northeastern Oklahoma. I know our unpredictable, hectic, always interesting season of Summer is almost upon us and those of us who are fortunate enough to be your satisfied customers are certainly in the “Best of hands”. Kindly, and in appreciation of your affirmation. The recent widow of another very fine man from the Kadasham! Peace be unto each of you — Virginia B. |
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I was talking to Mrs. Moore yesterday to set up an appointment for some repairs. She wanted me to pass on that Michael was the nicest and most patient technician she had ever met. He answered their questions with clarity and left no mess whatsoever in her home. Terri P. |
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Dear Mike, Prior to the retention of Air Assurance to perform the service and maintenance work on the heating and air equipment at the Old City Hall Building, the management of this company received continuous complaints from tenants that the rooms were too hot in the summer and too cold in the winter. Despite the tens of thousands of dollars spent attempting to resolve the problems, which were numerous, the problems persisted and the tenants were seldom satisfied. Immediately after your company took over the maintenance and service of the Old City Building, your service department identified and corrected the problems within an amazingly short period of time. Since the resolution of those problems by your service department, the tenants of this building have been very lavish in their praise for your company and its service technicians. The building management is very impressed with the skill and dedication of your service technicians. While we hope that no new construction work will be required, I can assure you that this building management will call upon your company to perform whatever work is required. Please extend our great appreciation to your service manager and his highly qualified staff. Special appreciation is extended to David, your senior technician, who is known by the tenants of this building as being largely instrumental in the accomplishments of your service department. Yours very truly, Frank W. |
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Your uncle sure knows how to pick ‘em. I called up Air Assurance and Brandon called me back and talked to me about our air conditioner problems for over half an hour. He wasn’t angling for my business because his company doesn’t deal in Goodman products. He told me a couple of helpful things to get our old air people to do that might help the situation and also clarified my understanding of air conditioning in general. It turned out that his suggestions about our current system did help and it was really weird to be telling our service people how to do their job. We’d like to drop our people and use Air Assurance from now on since their information was by far more thoughtful than any of the other people we’d consulted including the Goodman manufacturers. We’ll probably have to end up getting a new system in the near future but this gives us time to get the most out of our old one and try to save up for the new one. Thanks so much for your help in this matter. Merm |
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5-6-03 Also, we would like, at this time, to thank all the men who came out and did all the work. All of them were so friendly, polite and did such a good job. We really are enjoying the cool air. Thank you so much. |
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Mike and Narissa, Also, a big thank you to Justin and Jodie, the two exceptional technicians you sent to do the work. They were as courteous as they were professional. I knew they would be men of character because you inspire the best in people, but they were beyond our expectations. They are a wonderful reflection on a company which is a “cut above the rest”. Thank you again for everything. May God’s blessings be upon you and your staff.
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Mike- Jim S. |
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June 17, 2003 I almost bought the Lennox II, but after my grandson said “I like the Trane – they say you can’t stop a ‘Trane.’” I could hardly keep a straight face! I let Adam make the decision, because the house will be his at my death. All four of the men you sent out were good – very professional and skilled. Shaun and Bill appeared very motivated and thorough with the installation. In addition, I probably would have bought the unit from another company, who quoted me a much lower price, had it not been for Shaun. He made three or four trips to my house (in one day) bringing brochures explaining different sections of the unit and explained in detail how it would be installed, and how important good service was. Thank you for allowing Shaun to not only sell me the unit, but to install it. He was just great! I will certainly recommend Air Assurance to my friends and I will tell them to ask for Shaun. Sincerely, |
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Mrs. Rhoades called me earlier to let me know that she was bringing a check to the office and to please let each of you know that she was very impressed with Joey and Justin were wonderful. They were quiet, neat and cleaned up after themselves. Jheri C. |
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Mike, Gina |
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May 15, 2002 This all changed in May 2001 with the new units. I don’t know which of the devices gave us back our freedom to enjoy all of the seasons but together they have changed our lives. Barbie has not had, NOR NEEDED, a single doctor visit, pill, or allergy injection since we had the HVAC package installed. Just the fact that she is able to do things without a tissue box strapped to her side makes us both very happy. The 2nd page of this letter lists our utility bills before we had the units installed. The first year utility savings equaled $628.50; our medical savings were well over $1,500, and Barbie’s new disposition – PRICELESS! Peace of mind, being able to enjoy our home throughout the year, medical and utility savings – all because of Air Assurance. A big hearty thanks for all of your staff, especially to Jay for bringing the UV lamp, air filter, and humidifier to our attention. Thank you, |
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June 17, 2002 Most recently, we were faced with having our entire heating and cooling units replaced. After calling Air Assurance in the morning at 9:30, I was told that someone would be out at noon. At 11:50 a.m., Michael was at our door ready to diagnose the problem. What a pleasant surprise to see a familiar face, as he was here in the winter to do a minor adjustment on our heater. Michael relayed his diagnosis to me in terms that I could clearly understand. He recommended that he have someone come out to give me an estimate on replacing the units as opposed to the quick, temporary fix he could do that day. He explained to me what his repair would involve and how long it might last, as well as allowing me the option to have the unit replaced. Upon leaving, Michael said he would call and have Alexis call to schedule a time for Kendal to come out to give us an estimate for replacement. He gave me a little background on Kendal and said he was very good at what he does. Within minutes of Michael’s departure, Alexis called to schedule the appointment. Kendal arrived right on time and was very thorough in his explanation of options available to us. He left brochures for us to look over, we made a decision within a couple of hours and he was available by cell phone so that we could let him know what we had decided. Kendal scheduled the work to be done within a couple of days. Mike and James arrived this morning as scheduled, introduced themselves and have been hard at work the entire day. Your customer service is superb! All Air Assurance employees that I have encountered have been extraordinarily courteous, knowledgeable and friendly. The technicians have made certain that I am well informed about the problem and options available. When I experienced the problem with our heater this past winter, the person I spoke with on the phone neglected to inform me that they would call before coming. My phone had been tied up that day when she called, and after waiting about an hour after the scheduled time, I called to see if there had been a problem. I was unhappy that she hadn’t let me know to expect a call first and she didn’t make excuses, but apologized and told me that he could be out shortly. Michael arrived within an hour and two days later, I received an apology note from your office. That kind of customer service is absolutely unheard of these days! The family from whom we purchased our home recommended Air Assurance to us six years ago. Since then, we have used, and will continue to use, your company, and will highly recommend you to all our family and friends. I sincerely believe that Tulsans would be hard pressed to find a company in this industry that could offer service that surpasses, or is even comparable to, the service we have received from Air Assurance. I am extremely impressed with the quality of your employees and the service they provide. It speaks volumes of you, as an employer, that I speak with and see the same employees over and over again when I deal with Air Assurance. That lets me know that you must treat them well, that you acknowledge their excellent work and that they enjoy working for you. As I finish this letter, James has just found another small problem with our thermostat. He quickly got a price quote from Kendal and has replaced the thermostat. He is wrapping the job up right now and it has been a pleasure to have both James and Mike do this job. Accolades to Air Assurance and all of its employees!! I apologize if I have misspelled names or left anyone out. Please extend my thanks to all your employees. Keep up the outstanding work! Best regards, |
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