Testimonials

October 12, 2006
Mr. Mike Rampey:
I signed up for your maintenance plan this summer and your folks have been out to my house three separate times since. Your people are punctual, professional, courteous, and very competent. You should be proud of all of them and of yourself as well for managing such a well-run company from a customer service standpoint.

Thanks,
Chris C.

January 3, 2004
Dear Narissa,
A quick note of appreciation from a customer’s point of view. I spent several years experimenting with different heating and air companies upon my arrival in Tulsa. The workmen would come out, mess up the house with their dirty shoes and the work area. With the discovery of Air Assurance, I knew that my search for a reliable, professional company had ended. As a matter of fact, I purchased 2 heating and air conditioning units at my previous location and just recently purchased another whole system from you for my new residence.

In regard to service, I couldn’t ask for anything better! Your service personnel are always a welcome sight, whether it be for that emergency or routine maintenance call. They always come armed with booties and always clean up their work area. No matter who came, they all were very well-trained, which gave me as a customer confidence that the work was done correctly the first time.

Another aspect of that professionalism is that when an appointment is scheduled, every effort is made by you to honor that time commitment. If the previous job should take longer than expected, I know that your office will be in touch with me.

The last system that was recently installed had some thermostat difficulties (manufacturer’s error). I was impressed that you have a person on call in the evenings for such emergencies. The service person was able to install a temporary thermostat until the permanent one could be installed. Also, the efficient operation and settings for these new thermostats is not something that comes innately to me. Paul took the time to program the thermostat and also took the time to show me how it works and what settings would prove to be most efficient.

All your personnel, from sales people, Jay  and David Rampey, to the service technicians, were true professionals…well groomed, clean, excellent product knowledge and courteous people. I thank you for your high ethical, professional standards. I am always ready to recommend your services to anyone who will listen!
I regret that this letter is late, but hope it still will be considered for a positive recommendation of your services.

Sincerely,
Bariele B.

P.S. I know it was a lot of work to put together, but your Christmas show a couple of years ago was an excellent way to get the community into the spirit of the season and demonstrate to the community that you employ creative, caring professionals!

January 8, 2004
Dear Mike:
I today saw the news release announcing that Air Assurance had 100% of their technicians NATE certified. Congratulations!

As you know, ACCA has long been a strong partner with NATE and I cannot tell you how proud all of us at ACCA are to have one of our top-notch members step up to the plate in such fine fashion.

You and your team at Air Assurance have achieved a professional and worthwhile goal and I give credit to the great level of commitment and hard work that achieving this goal required.

True leadership in an organization begins at the top, and Mike I honor your commitment to making – and keeping – Air Assurance a first class organization.

Please convey congratulations and thanks to your entire group there. The achievement of Air Assurance in achieving the goal of 100% NATE technician certification is just one reason ACCA can confidently say “we represent the best HVACR contractors in the industry.”

Sincerely,
Paul T. Stalknecht
President & CEO

Dear Friends,
Thank you for inspecting my new heating and air conditioning which were recently installed by another company. Additionally, I am very appreciative for your gifts and those of your competent, kind professional employees—specifically the Three Js who efficiently and conscientiously corrected the myriad of insufficiencies brought to light as a result of your thorough inspection. I know my home is more environmentally safe and energy efficient because of your nurturing and supportive gifts to the recent widow of another fine man from the Bottom of The Kadasham.

Virginia B.

Narissa,
Thanks for your unfailing support of the Chamber, your kind support of me during my term, and your efficient assistance you provided to all those music stars at my “out-going” banquet. it was great fun and you are wonderful to work with!

Sheila H.

The cost of a new heating and AC unit seems prohibitive but working with the staff at Air Assurance made it an adventure and almost seem reasonable. It truly was a very nice experience and please commend those who serviced our account. Thank you!

Bernie J.

Dear Sir,
I would like to acknowledge that it was a pleasure to have contact with your business; Kendal, Mark  and Wes  were splendid men to work with. Always polite, patient and thoughtful. As for the installer, James, he worked alone mostly, steadily, uncomplaining and for long hours each day. Was really impressed by their work ethics and friendliness too. What a great group you have!

Thank you for the lovely poinsettias you sent at Christmas! What a beautiful surprise!

The Yenzers

Dear Narissa and Mike,

I am very grateful for the supportive, caring gifts of yourselves as evidenced through the generous, complimentary spring check-up of my perfectly installed (by you) central air conditioner. Steve  is a very courteous, professional asset to your very fine firm. May God continue to bless each of you as you honestly and competently continue to serve the folks of our “Great region of Northeastern Oklahoma. I know our unpredictable, hectic, always interesting season of Summer is almost upon us and those of us who are fortunate enough to be your satisfied customers are certainly in the “Best of hands”. Kindly, and in appreciation of your affirmation. The recent widow of another very fine man from the Kadasham!

Peace be unto each of you —

Virginia B.

I was talking to Mrs. Moore yesterday to set up an appointment for some repairs. She wanted me to pass on that Michael was the nicest and most patient technician she had ever met. He answered their questions with clarity and left no mess whatsoever in her home.

Terri P.

Dear Mike,

Prior to the retention of Air Assurance to perform the service and maintenance work on the heating and air equipment at the Old City Hall Building, the management of this company received continuous complaints from tenants that the rooms were too hot in the summer and too cold in the winter. Despite the tens of thousands of dollars spent attempting to resolve the problems, which were numerous, the problems persisted and the tenants were seldom satisfied. Immediately after your company took over the maintenance and service of the Old City Building, your service department identified and corrected the problems within an amazingly short period of time. Since the resolution of those problems by your service department, the tenants of this building have been very lavish in their praise for your company and its service technicians. The building management is very impressed with the skill and dedication of your service technicians. While we hope that no new construction work will be required, I can assure you that this building management will call upon your company to perform whatever work is required. Please extend our great appreciation to your service manager and his highly qualified staff. Special appreciation is extended to David, your senior technician, who is known by the tenants of this building as being largely instrumental in the accomplishments of your service department.

Yours very truly,

Frank W.

Your uncle sure knows how to pick ‘em. I called up Air Assurance and Brandon called me back and talked to me about our air conditioner problems for over half an hour. He wasn’t angling for my business because his company doesn’t deal in Goodman products. He told me a couple of helpful things to get our old air people to do that might help the situation and also clarified my understanding of air conditioning in general. It turned out that his suggestions about our current system did help and it was really weird to be telling our service people how to do their job. We’d like to drop our people and use Air Assurance from now on since their information was by far more thoughtful than any of the other people we’d consulted including the Goodman manufacturers. We’ll probably have to end up getting a new system in the near future but this gives us time to get the most out of our old one and try to save up for the new one.

Thanks so much for your help in this matter.

Merm
P.S. We’re praying for Nathan

5-6-03
Lee and I wanted to give you a big thanks for helping us with the new furnace and air conditioner for our sun porch. It was kind of you.

Also, we would like, at this time, to thank all the men who came out and did all the work.
Derek, Bill, Joe, Michael, Jody 

All of them were so friendly, polite and did such a good job. We really are enjoying the cool air.

Thank you so much.
Lee and Doris C.

Mike and Narissa,
Words cannot express our gratitude for your kindness and generosity in providing us with such a nice heating unit. You’ve gone far beyond what most people would do to help us. As we enjoy the warmth in winter and the cool in summer, it will be a constant reminder of your friendship.

Also, a big thank you to Justin and Jodie, the two exceptional technicians you sent to do the work. They were as courteous as they were professional. I knew they would be men of character because you inspire the best in people, but they were beyond our expectations. They are a wonderful reflection on a company which is a “cut above the rest”.

Thank you again for everything. May God’s blessings be upon you and your staff.

Sincerely,
Kevin

Mike-
What a great company you have! The people, the customer service, you have it all. Thanks for the new furnace and all your support.

Jim S.

June 17, 2003
Attention: Mike Rampey, owner
Dear Mr. Rampey:
I am very, very pleased with the installation of our air conditioner unit.

I almost bought the Lennox II, but after my grandson said “I like the Trane – they say you can’t stop a ‘Trane.’” I could hardly keep a straight face! I let Adam make the decision, because the house will be his at my death. All four of the men you sent out were good – very professional and skilled. Shaun and Bill appeared very motivated and thorough with the installation.

In addition, I probably would have bought the unit from another company, who quoted me a much lower price, had it not been for Shaun. He made three or four trips to my house (in one day) bringing brochures explaining different sections of the unit and explained in detail how it would be installed, and how important good service was.

Thank you for allowing Shaun to not only sell me the unit, but to install it. He was just great! I will certainly recommend Air Assurance to my friends and I will tell them to ask for Shaun.

Sincerely,
Herlean S.

Mrs. Rhoades called me earlier to let me know that she was bringing a check to the office and to please let each of you know that she was very impressed with Joey and Justin were wonderful. They were quiet, neat and cleaned up after themselves.

Jheri C.

Mike,
Mrs. Friedan called and wanted me to let you know what a wonderful job Bill  did at her house with the installation. She thought he was very nice and professional. She also liked that he tidied up after he left. She is very pleased with the job and system.

Gina

May 15, 2002
Dear Friends,
Your company installed a new furnace and air conditioning unit in our home in May 2001. We also purchased a programmable thermostat, a germicidal UV light, a high-efficiency air filter, and a humidifier. To sum up our thoughts and how we feel about the system – FANTASTIC!
The comfort level and air quality in our home could not be better. We expected to save on our electric and gas bills (which we did) but our biggest surprise was with our personal comfort and medical savings. Barbie has suffered from allergies for years. She has respiratory problems, would get headaches, itchy eyes, a runny nose, and all of the discomfort associated with allergies – at times she was just plain miserable to be around. She was going to the doctor 3 or 4 times per month during the spring and summer, was taking several prescription pills, as well as over the counter medication, and even had injections – really only giving temporary relief. Mold, mildew, and pollen were her sworn enemies.

This all changed in May 2001 with the new units. I don’t know which of the devices gave us back our freedom to enjoy all of the seasons but together they have changed our lives. Barbie has not had, NOR NEEDED, a single doctor visit, pill, or allergy injection since we had the HVAC package installed. Just the fact that she is able to do things without a tissue box strapped to her side makes us both very happy.

The 2nd page of this letter lists our utility bills before we had the units installed. The first year utility savings equaled $628.50; our medical savings were well over $1,500, and Barbie’s new disposition – PRICELESS!

Peace of mind, being able to enjoy our home throughout the year, medical and utility savings – all because of Air Assurance. A big hearty thanks for all of your staff, especially to Jay for bringing the UV lamp, air filter, and humidifier to our attention.

Thank you,
Jim and Barbie R.

June 17, 2002
Dear Mr. Rampey,
In today’s society, we are so quick to voice a complaint when something goes wrong or service does not meet our standards; however, it seems that many times good service goes totally unnoticed. I would like to take this opportunity to express to you my appreciation for the outstanding service Air Assurance has provided us over the years.

Most recently, we were faced with having our entire heating and cooling units replaced. After calling Air Assurance in the morning at 9:30, I was told that someone would be out at noon. At 11:50 a.m., Michael  was at our door ready to diagnose the problem. What a pleasant surprise to see a familiar face, as he was here in the winter to do a minor adjustment on our heater. Michael relayed his diagnosis to me in terms that I could clearly understand. He recommended that he have someone come out to give me an estimate on replacing the units as opposed to the quick, temporary fix he could do that day. He explained to me what his repair would involve and how long it might last, as well as allowing me the option to have the unit replaced. Upon leaving, Michael said he would call and have Alexis call to schedule a time for Kendal  to come out to give us an estimate for replacement. He gave me a little background on Kendal and said he was very good at what he does. Within minutes of Michael’s departure, Alexis called to schedule the appointment.

Kendal arrived right on time and was very thorough in his explanation of options available to us. He left brochures for us to look over, we made a decision within a couple of hours and he was available by cell phone so that we could let him know what we had decided. Kendal scheduled the work to be done within a couple of days. Mike and James arrived this morning as scheduled, introduced themselves and have been hard at work the entire day.

Your customer service is superb! All Air Assurance employees that I have encountered have been extraordinarily courteous, knowledgeable and friendly. The technicians have made certain that I am well informed about the problem and options available. When I experienced the problem with our heater this past winter, the person I spoke with on the phone neglected to inform me that they would call before coming. My phone had been tied up that day when she called, and after waiting about an hour after the scheduled time, I called to see if there had been a problem. I was unhappy that she hadn’t let me know to expect a call first and she didn’t make excuses, but apologized and told me that he could be out shortly. Michael arrived within an hour and two days later, I received an apology note from your office. That kind of customer service is absolutely unheard of these days!

The family from whom we purchased our home recommended Air Assurance to us six years ago. Since then, we have used, and will continue to use, your company, and will highly recommend you to all our family and friends. I sincerely believe that Tulsans would be hard pressed to find a company in this industry that could offer service that surpasses, or is even comparable to, the service we have received from Air Assurance. I am extremely impressed with the quality of your employees and the service they provide. It speaks volumes of you, as an employer, that I speak with and see the same employees over and over again when I deal with Air Assurance. That lets me know that you must treat them well, that you acknowledge their excellent work and that they enjoy working for you.

As I finish this letter, James has just found another small problem with our thermostat. He quickly got a price quote from Kendal and has replaced the thermostat. He is wrapping the job up right now and it has been a pleasure to have both James and Mike do this job.

Accolades to Air Assurance and all of its employees!! I apologize if I have misspelled names or left anyone out. Please extend my thanks to all your employees. Keep up the outstanding work!

Best regards,
Ann