Testimonials
Our customers appreciate the difference we bring to the heating and air conditioning industry. Read some of the comments from our friends below...
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May 9, 2010 What a "jewel" Akem is. I appreciate the thorough job he does! He is always kind and honest. he is a wonderful example of Air Assurance customer service that I have become accustomed to! Phyllis A. |
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May 8, 2010 Anthoney was so nice and kind! I was so pleased that he took the time to let me know exactly what he was doing. Thank you also for wearing booties and not tracking up the floor. This service is excellent! Pam J.
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May 6, 2010 I want you to know that Steve is so professional! His attitude is absolutely wonderful. He always remembers me and my dog and is always so pleasant! Carol S.
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April 24, 2010 Mr. Rampey, Our technician Jerry was great! He answered a few questions I had and even checked my fireplace. He came in an evening last month when the weather was getting bad. my husband was out of town and I was afraid we might loose power. Jerry showed me how to work the fireplace. I appreciate that kind of service! Amy C. |
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April 24, 2010 I just wanted you to know, while your wonderful men were doing our installation, the weather got terrible. So that you had full access to my garage, I had moved my car to the neighbors drive. It began hailing and your men saw my worry. They ran out into it and put a blanket over the car so as to keep it from getting damaged. That was amazing! Thanks so much June L. |
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April 14, 2010 Dear Mr. Rampey, My wife and I are the happy recipients of Air Assurance's High efficiency Lennox system installation. We were very impressed by the professionalism of your two installers. Both workers wer always on time, courteous, friendly, and hard working. They always called for a "heads up" and an eta when arriving and detailed time-line of what projects were to be completed each day. I am very, very pleased with their work! They have the work ethic and attitude every company wants and customers wish for. One does not encounter that combination of abilities anymore. i started calling them the "A TEAM". In addition, I was very impressed with their knowlege and high degree of "technical craftsmanship". If I had a question or a concern, they would always stop and explain exactly what they were doing and why. In conclusion, I'm very happy of our association with Air Assurance for the past five years at both our addresses. If we ever had a problem or a breakdown, your people would be there ASAP! I would also like to give a shout out to Stephen who evaluated our house and made the recommendations of what HVAC we needed. He arrived on time and gave our house a very in depth inspection then outlined the good, better and best packages. Very cordially yours, John T. |
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April 4, 2010 Dear Mr. Rampey, Thank you for founding and operating a company that is truly customer oriented. It is certainly a pleasure to do business with people who obviously care about their customers! First, a little history. In July 2009, my 11 year old air conditioner was no longer getting the job done because of a freon leak. I contracted with Air Assurance to install a new unit. While waiting for delivery of the new unit, your technicians came and added refrigerant several times to keep the old unit running until there was time to do the complete install. That was GREATLY appreciated. Then, last week, i turned on the ac for the first time this spring. Lo and behold there was no cooling. As you might suspect, I was more than a little upset. I called AA and got a service tech out. Bill and another found the leak, which was caused by an errant roofing nail from when I had my new roof put on. They repaired the line and then recharged the unit while working in a driving rain. You are certainly blessed to have such dedicated employees! I must confess that all of the people involved, including the scheduling lady, installation manager, service techs, and salesperson went above and beyond to make this customer happy once again. Yours truly, Fred S. |
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March 17, 2010 I know you know this already, but you can be proud of your installation crews efforts, attitudes, and professionalism. I am wowed!...but James can't sing a lick :) Jim B. |
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March 11, 2010 I am so impressed with Air Assurance! We have the ESP plan, and this is hte 2nd system that my husband and I have had you install over the last couple of years. We enjoyed Mike, Jody, and James, as they all did an excellent job as usual! Sincerely, Marie V. |
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March 8, 2010 We saw a flyer about a promotion that Lennox and Air Assurance were having. Our system was 29 years old and living on borrowed time. A couple of days later we called and asked for the sales department. Mike came to our house and filled us in on the details of the promotion and answered all fo our numerous questions in detail. A couple of days later we had decided to go ahead with the project and signed the paperwork. Much to our surprise, Air Assurance had an opening on the schedule the next day. Justin, Joey and Wade did the installation. They arrived promptly, shook hands, and we shot the breeze for a few minutes then got down to business. It was obvious that they were well trained. They worked as a team very efficiently. they had the furnace up and running about 4-5 that afternoon. I resisted askiing too many questions but when i did, they took the time to explain in detail. Before they left for the day, they cleaned up neatly. After the installation was complete, Mike and David, your QC person, made the inspection. One thing that really stood out about this project was the "eye to detail" that all of your employees displayed. I suppose that is SOP for your company but it was greatly appreciated! With Best Regards, David H. |
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Feb 28 2010 You can tell people that you had a client that had a family member that works for another company and even though there were benefits of going with the other company, they decided to go with your company because we felt that we would be treated better and that you had more integrity! This person was not very happy with us over the weekend but we stand by our decision 100%. It was also a big deal for us about who you hire. Even though we know the other company people well, we just felt that in the end we would not feel safe with some of them in our home. Everything went so well. The guys were very nice and polite. Thank you again and we will definately tell our friends about you!
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Feb 23, 2010 I just renewed my 1 year ESP plan. I always recommend your company! I am as happy and grateful today, if not more, as the day you all installed my heater and a/c unit. If it were not for your kindness I would still be without. You will never know how much I appreciate your kindness. I'm so grateful to you and your company Chreyl A.
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Feb 9, 2010 I have always had great service with Air Assurance, but recently I had Chris. I would rate him higher than a 10, at the very least he's a 15. Outstanding customer service and a wonderful representative for Air Assurance! Thank you!! Barbara C.
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Feb 4, 2010 I wanted to take the time to let you know that my service from Akem was a 10 all the way. He took the time and effort to make sure that i was completely satisfied and that all my questions were answered. Akem was professional, courteouos, and responsive to our needs. He is a real asset to your team! It was the first time he was our service technician and as always, we were very pleased. He just added such a personal touch. Thanks again! Linda S.
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Feb 4, 2010 We were very impressed with our technician. He was extremely friendly and professional. Out of curiosity, we had some questions about carbon monoxide levels and their effects, and he took the time to explain things to us and even brought back some brochures of data for our keeping and general education. He left us talking about what a wonderful service we had just recieved! Thanks, June B.
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Feb 3, 2010 Interoffice Memo: Pat Q. called today to say that Steve had a very professional way of taking care of business. Steve was very nice to work with and was able to get the problem solved.
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Feb 3, 2010 Charles W. stopped by today to pay for his recent install. Mr. W. wanted to let us know what a nice young man Akem was and that he was very knowledgeable. Akem made a great presentation of the options concerning his unit. After weighing the options, he chose to have a comfort consultant come to his home. He ended up purchasing a PureAir filtration system and insulation, and very glad that he did.
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Feb 2, 2010 Interoffice Memo: Bruce M. called this morning to let you know that Lee is a spectacular technician. Lee always explains the issues at hand with them in detail and gives them what options they have. Lee has been to their house twice now, and they think the world of him!
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Feb 2, 2010 Interoffice Memo: Carol G called concerning the technician from her service call last night. Carol said that Anthoney was very thorough, explained everything, and was very concerned about his work. She felt at ease and safe with Anthoney performing the work. |
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Feb 1, 2010 Mr. Rampey, I want to personally thank you for the work your company and the employees that work for you. We recently had a new complete heat and air system installed on December 28, 2009. it was very cold and as you remember, several inches of snow was on the ground. Your techs did not miss a beat. They showed up on time and did a very excellent job with the installation and did not once complain about the cold. I wanted you to know how much I appreciated your techs Jody and Tony and their hard work. They represented Air Assurance with professionalism and knowledge. Also I wanted to comment on your salesman Mike G who was also very professional and true to his word. He was great to work with and returned my calls promptly and even after hours on a Sunday. What a great Team! I am very pleased with my unit and will continue to recommend your company to others. I am enrolled in your maintenance program and have the upmost confidence in my unit. Thanks again!! Kelly L. |
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December 28, 2009 David, Your guys are outstanding! Mike G came to my house back in june of this year and gave me a quote on the Mr. Slim unit. He was so pleasant and knowlegeable! I was sold, but didn't have the funds at that time. They came today, took out the old stuff, installed the new Mr. Slim unit and did everything Mike G. had promised, for the same price he quoted to me in June. They enlarged my vent to my upstairs unit, so that the new unit would work effectively with my existing upstairs unit. They put down the plastic to keep my floors clean, even filled my floor vents with cement and closed up the hole left from the old unit. I could not be more satisfied! They cleaned up their mess and hauled the old stuff away. I prayed that God would send "his boys" out here, and He did! All 3 of these guys were an answer to my prayer. Mike, Justin, and Joey are definately assets to Air Assurance! They did everything I had hoped they would.. and more. Each of them also had such a great attitude! These guys have locked me into Air Assurance for furture heating and cooling needs! God bless you all for outstanding customer service!
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December 26, 2009 Many thanks for all your help, and a big Kudos to Anthoney for taking care of us on Friday in about 2 hours, before 20+ guests showed up for Christmas while having no heat! Kelly R. |
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December 19, 2009 I just wanted someone to know, All of your technicians are very professional and nice, but we recently had Jerrod out to do some service work, and he was EXCEPTIONAL! Keep up the good work! Amy D. |
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December 7, 2009 Facebook Comment: An Attaboy to Air Assurance. Awesome Company and awesome Tech! As he was leaving from the service call, the front door hardware came off in my hand as I reached to open it for him! So he stopped, got out the tools and reinstalled the hardware on my door! At 7pm! What a nice guy! Right before it happened, he commented on how hungry he was and that his wife had his favorite dinner that night. I was his last call. So the hardware fiasco delayed him another half hour. the whole crew over there is great! I love it when people go above and beyond. He was so kind and professional! I would have been up a creek at 7 at night with no hardware on my front door! He never hesitated!! Trena T. |
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December 5, 2009 Hi David, Thanks for your email and the cookies. Janie and I appreciate the personal touch to your approach to customers. Sincerely, Terry H. |
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November 20, 2009 Interoffice Message: Just got done talking to Mr. B. he came in to talk to me about how ULTIMATE our company is. He talked of how Stephen was there giving an estimate and how he went into the attic and looked at all the ductwork, looked inside the house and out, and all the other details fo the potential job. he showed genuine concern and professionalism. He had one of our main competitors out, and all they did was measure the closet and was only there about 10 minutes tops. They simply told him what they had available, and then asked when he wanted it done. Stephen gave many options and much education, and made them feel very good about spending that kind of money. The other company was cheaper, but in his mind, there was no comparison. And now that the installation was complete, there is no doubt, we were worth even more. He then talked about the installation technicians. The were also the ULTIMATE! They were extreme professionals that paid attention to ALL the details. The line hide is beautiful, the unit is amazing! He could not be more pleased and will tell everyone he knows the Air Assurance difference! |
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November 7, 2009 Mr. Rampey, I too want to thank you for the services your company provided to me. The two technicians that installed the new furnace and ductwork are true examples of excellence. The were both very courteous, neat, and very hard working. They replaced the original furnace which had been in my home since 1980 and as with any older home, they found unexpected problems. they made sure everything was taken care of properly and replaced old wood, etc. They went above and beyond to make sure everything was done properly and in order. They left the garage clean, actually cleaner than it was before they got there. Thank you to both of them for a job well done with excellence! Also, Mike did a great job selling the furnace as well. He explained everything that needed to be done and was extremely polite! Sincerely, Marian B. |
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November 7, 2009 Interoffice Message: Kent H. called to say how extremely professional and couteous his technician was. Mr. H. also said that he called late in the day and wanted to thank the office staff for their prompt handling and scheduling of his call. We definately made an impression! |
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November 6, 2009 I just wanted to say how much I think of the guys that were involved in the process of our installation. From Mykala to "Gilligan", to the installation technicians, everyone was exceptional. Thanks so much!! David A. |
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November 5, 2009 Mike, Thanks for the opportunity for me to express my satisfation with your servie your company has always given us. It's good to count on you as a friend and a trusted business person to know that I can always expect the best service on my AC equipment. We are well pleased with EVERYTHING!! Jim L. |
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November 2, 2009 I am writing to tell you what a fine young man Anthoney is. He did an exceptional job on cleaning my unit. I want you to know that I always enjoy the technicians who come to my home for service. The technicians are always professional and I always feel comfortable having them in my home! I have always recieved excellent service and would like to also let you kknow what a wonderful job the resceptionist and dispatchers do in answering the phones and meeting our need. Thanks again!
Frank P. |
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October 29, 2009 Thank you Air Assurance! The Golf Club of Oklahoma has used the services of Air Assurance Company for several years and have had a successful and beneficial working relationship. Recently, with the assistance of the highly qualified and professional staff at Air Assurance, we were able to targe several areas where we could amment our systems, thereby saving a HUGE amount of money on our electric bills. In the past year we have saved literally thousands of dollars by making some adjustments and changing out some of the equipment. The results have been substantial for us, and we are very grateful for the recommendations made by Air Assurance. Their professional staff are always hard working and a pleasure to deal with. We can always count on them for good, honest advice when it comes to our AC/ Heat systems. Best Regards, Erik S. |
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October 25, 2009 It is clear to me why this company is number 1 in the country! Thank you for your kindness! Cathy H. |
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October 22, 2009 We've been Air Assurance customers since we moved to Tulsa 6 years ago and have never been dissapointed! Anthoney was very courteous and professional, and thorough. I love the way the techs wear shoe covers. I appreciate their thoughtfulness to help me keep my house clean! Robert G. |
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October 20, 2009 Kieth was most courteous! He went the extra mile and adjusted a filter that was the wrong size, and even changed my light bulbs. He is very knowlegeable about CO too! Thank you! Mary T. |
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October 17, 2009 I have shopped other heating and air companies for my installation, but ultimately chose Air Assurance because of the positive customer service level that Stephen and your team provided. I am enjoying my new system and thank you so much for making me a believer! John B. |
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October 17, 2009 Jeff was very helpful and explained everything to my dad who is 88 years old and not easy to please. But Jeff left him a very satisfied customer with your great service! George P. |
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October 16, 2009 I just want you to know how appreciative I am and of the great work your guys did at my house. They were extremely professional, and they left the area cleaner than when they arrived. I really appreciate what a great job they did!! Mrs. S. |
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October 13, 2009 It was a very long and laborious process, but it was made pleasant and tolerable due to Bucky's politeness, professionalism and efforts. Clark K. |
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October 5, 2009 Very professional, very couteous, and the installation crew was absolutely top notch! Charles S. |
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September 23, 2009 My wife has COPD. Our Air went out one evening and by around 5pm the next day a new one was installed. It was a lifesaver for her breathing, THANK YOU!! James L. |
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Sept 17, 2009 When my AC unit died in 100 degree weather, Mike made sure I had AC over the weekend into Monday while my new unit was installed. Bill and Tony who replaced my AC unit were great! In spite of less than ideal working conditions, they worked without complaint and bill finished up alone and was super nice! Except for a giant new AC unit, I couldn't tell they'd been here! Mary P. |
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September 14, 2009 How refreshing to meet a company that really cares about customer service! Thank you from the bottom of my heart for caring and of course the excellent workmanship. You will always have my business. Cathy H. |
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September 9, 2009 Steve is such a professional gentleman. I am completely at ease with him in my home. He is a terrific person and a great representative for your company. I have recommended Air Assurance to all my friends and family. Helen S. |
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August 22, 2009 My aunt just had your company to check and install a new AC/Heating unit last week. Apparently the "cream of the crop" worked for her. First Jerry, then Stephen. The following day, Justin, Nathan, and Tony worked as a great team installing the new unit. They were most courteous and efficient. We would/will recommend Air Assurance to everyone! This was our first experience to have service men wear "special shoes". Thanks a million! Shannon C. |
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August 19, 2009 Interoffice Message From Customer: Just got back from a quality check at Nancy T.'s home. She said that Bill and John were the best workers she had ever seen. She said they cleaned up after themselves and sshe would only want them when she changes the downstairs unit. |
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August 18, 2009 I want to let you know what a gem of a person and employee you have in Wade. I called Monday and he was here by 12:30. He checked things out, found my problem, and explained it thoroughly. He called the manufacturer, and was told that he could not get the part until Wednesday. That young man went to the shop on a gamble that he could find the part in your stock. He found the parts I needed and came back and fixed my AC before he left at around 7pm. I am 72 years old and a recent widow and I cannot express highly enough what it meant to me for Wade to do the job while he was here rather than me be without AC for 2 days. You have a great worker there. To think of the comfort of a senior citizen. In the world today, kindness and consideration for others is getting rarer and rarer. I cannot express how very much I appreciated what Wade did. People are very quick to complain and reluctant to compliment. I for one have to compliment Wade and the manner and work that he did for me. The world needs more people like you employ! Sincerely, Betty C. |
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August 4, 2009 Thank you for the EXCELLENT job that Air Assurance has done for our company. Our former maintenance man was enamored with another HVAC company, and we have an annual maintenance contract with them. Our old AC unit in our computer vault blew out yesterday. The other company was called. They didn't have the parts and they told us that it would take a week to fix the unit. Our managers, who were very happy with the job you did on our new AC unit called Air Assurance to see what you could do. You had a replacement part in stock and you got us back up and running. If that computer vault overheats, we are TOAST! We lose everything! You guys saved our fanny! Thank you so much! Guess who is going to do ALL of our AC work in the future? Regards, Rick H. |
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July 21, 2009 Interoffice Message from Customer: Mrs. S. called in to tell us thank you. Steve came out and was so nice! He wore the shoe booties and treated her with the utmost respect. Throughout the service call he never made her feel stupid, and that was something out of the ordinary from a service company . The dog even liked him! |
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July 1, 2009 I just wanted to send you a quick note of thanks for your help in getting our new air conditioner and heater installed at our house recently. You and your guys were great! As I told you, our AC started to fail on a Friday night and by Monday, it was 83 degrees in the house. I called you on Monday morning, and you came out to the house that afternoon, and after assessing the situation, told us what our choices were. you told us that someone would call on Tuesday to see about filling our Freon back up so we'd have cooler air blowing until the scheduled installation on Friday(Thanks for looking ahead and pencilling us in for that time!) The next day a lady from your office called to schedule the Freon filling for Wednesday between 1 and 3. But then, just a few hours later, you called back to say there was an opening for installation of the entire system on Wednesday, and asked if we wanted it. In the words of my daughter, "heck yeah!" Your guys showed up on time and worked through the heat of the day to complete the installation by that afternoon. They were great, and left the garage cleaner than when they started! You and your guys were great to work with! Thank you so much for taking an unpleasant situation and turning it into a quick and pleasant one. When one of our friends or clients need a new AC unit, rest assured that we'll have them call Mike G at Air Assurance! Thanks for the wonderful service and installation! Sincerely, Dave B. |
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June 22, 2009 Bucky is the greatest! I called him out at midnight and he got us back up and running. Whatever you need to do to keep him, you need to have him at your company! I can't say enough about his work, and his attitude! Rick H. |
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June 17, 2009 Interoffice Message from Customer: Shirley H. called concerning her service call yesterday. Steve was very thorough and is a great service man. Shirley and her husband were very impressed with the customer service Steve provided, she said it was the best service they have recieved in years! |
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June 14, 2009 I would like to let you know that Wade was the tech that came to my home to fix one of my AC units. He was very professional, knowlegeable, and customer service oriented. As the Sr. VP of Warren Clinic, I always tend to look how other service organizations do with customer service. I was very impressed and thought you should know what a wonderful representative of Air Assurance Wade was on this service call. Thank you! Jim K. |
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June 12, 2009 Dear Rampey Family, When Mark checked out my 20+ year old heat pump system recently, he was (as always) very professional, knowlegeable, polite, and friendly. I really appreciate the secure feeling I have by using Air Assurance and Mark! Sincerely, Connie H. |
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June 11, 2009 Mr. Rampey, I would like to take a moment to offer my thanks to your organization for a job well done. I recently had 2 Lennox units instaled after the originals were destroyed in a May 2008 hail storm. The installation crew performed a fantastic job actually leaving my duct system connections in better condition than they were when they found them. The were prompt, courteous, and left no mess behind. Please pass on my thanks to them! My primary purpose for this letter is to express my gratitude and appreciation for my comfort consultant Stephen's efforts. During the course of this entire process, Stephen did everything he said he would do and more. His follow up was exceptional. Stephen represents your company as well as anyone could and my recommendations to others to use Air Assurance will be based on the professionalism he employs. I could go on but suffice it say that you have made a wise choice in selecting this young man as a front man to deal with your clients. Thank you for your efforts and please feel free to contact me if you so desire. Sincerely, Mark R. |
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June 10, 2009 Interoffice Message from Customer: I recieved a call from new customer Jim W. When he called he needed to leave town by noon and his AC unit was not cooling. The office was able to book a call for 8:00am. Mr. W. said he was very impressed with the speed at which his emergency was handled and the professional manner of Bucky. |
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June 5, 2009 I just want to say a special thank you for Air Assurance's response to installing my new comfort a/c and heat system. Your installation team completed the entire installation by about about 3pm today and they did a great job. I also appreciate your quick response on Wednesday and getting me slotted in for the installation before the weekend. Air Assurance was very customer service focused and that is very rare these days. So, please pass along my appreciation to your management and installation teams! Regards, Karen R. |
