Joe D.

My 80% efficient downstairs furnace and ac needed upgrading so I contacted several Trane and Lennox dealers. Air Assurance came to me via Home Depot, where I would get a 10% military discount. The bid process took about a week while I weighed the cost/benefits of the various Lennox Signature products, finally deciding on a 98.7% SLP98 90 kbtu furnace, a 25 SEER XC25 4 ton air conditioner and an S30 wi-fi thermostat. Several companies gave me bids but Air Assurance beat them by thousands. Another dealer (AIRCO) suggested that Air Assurance was not reputable and used inferior materials and work practices but after contacting several recent (and happy) customers and speaking with the company owner I was convinced this was not true. So I went with Air Assurance and I am extremely glad that I did. Before selecting the vendor, Air Assurance had their quality manager come out and do air flow studies of the ductwork and heating and cooling requirements. It was suggested that I might need an additional return and supply duct to handle the larger system (I was replacing a 3.5 ton). Air Assurance indicated that any duct changes or other requirements to meet factory specifications and local codes was included in the bid-no surprises. The work was done over two days by a 3 person crew. Extremely professional, they pulled down all the cheap duct board and duct tape of my old system and installed custom-measured, insulated metal ductwork sealed with mastic. All my old dangling power and thermostat wires were shortened and placed inside conduit. Equipment was placed straight, even compensating for duct openings not lined up with the closed walls. They inspected every floor outlet and squared up bent sheet metal and bonded the metal duct to the concrete foundation so there were no leaks. They also used poles to access as much as the non-ducted, between joists, air return and seal openings and irregularities in the chases. A new return was added to my utility room wall where it is barely noticeable, but no new supply ducts were needed because the new air flow was balanced. The crew chief happened to notice a gas line problem on my newly-installed tank-less hot water heater (done by another company) and proceeded to re-plumb the line without any charge to me. The day before Air Assurance sent a team of plumbers out to move a sprinkler back flow preventer that would be partially blocking the new furnace. Again at no additional charge. My AC condenser is a monster and had to be several feet from the house to meet code but it is extremely quiet, even at full speed. In summary, I would recommend Air Assurance to anyone wanting plumbing or heating/ac work done. They are professional, courteous and deeply care about the quality of their work and how it is perceived by their customers.

Joe D.

Cindy G.

I wanted to let you know how happy we are with the work that you and Air Assurance have done in our home.  I can honestly say the improvements in air quality have been life changing.  

When our upstairs AC stopped working last summer we were hesitant to make the investment of time and money to replace the entire system and update the duct work.  But you and your team made the process so easy.  From paper work to the professionalism and respect of those working in our home, I couldn’t have been happier.  

Throughout the summer we noticed a dramatic improvement in my husband’s severe allergies.  Then over the Christmas holidays as we were running primarily the down stairs system for heat his allergies got worse.  Knowing how smooth the process would be, we made the decision to replace the downstairs system and duct work.  The work was completed last week and my husband  immediately began feeling much better.  

Over this past weekend the weather warmed up and we used the upstairs AC.  We encountered the dreaded “dirty sock” syndrome.  I called your office Monday morning and we had a technician here within an hour.  He spent 3 hours solving the problem.  As part of the solution we made the decision to install an air scrubber.   That work took our air quality to the next level.  My husband continues to see major improvements in his allergy symptoms and actually notices the difference as he walks into the house after being at work all day.   

We are looking forward to having the second air scrubber installed next week.   Again thank you so much for your knowledge and the professionalism of everyone at Air Assurance.  You have truly made a difference in the health and quality of life in hour home.  
Cindy G

Rene C.

A notice of appreciate is due for all the hard work and dedication that went into the install of our new A/C and Furnace. Air Assurance did an excellent job and made both myself and my husband feel as though we were in good hands during the installation. Even when Murphy's Law came into play where an extreme issue arose, it was all hands on deck to resolve the problem and put our customer satisfaction 1st.

David , Derek, the customer service associate, Mike , Tech supervisor, and Owner were fantastic and went above and beyond to fix the issues and get us up and going. They staff was extremely respectful and tidy to our home, they all worked very well together and answered any of my questions or concerns that came up.

 I would highly recommend Air Assurance for any and all A/C, Heat or Plumbing due to the ease of dealing with the company and also the strengths of the people they have in their employment. We are extremely grateful for the top notch customer service that we did receive and a job very well done! Air Assurance has earned a loyal customer for life with us.

 

All the Thanks in the world!

Rene and John

James H.

I just wanted to brag on your crew.  I have been with another "outfit" for years but I have now dropped them like a hot potato because I have called them about my dust problem multiple times to no solution.  Mike shows up, and finds the problem with ease...Then, Martin comes in a does a fantastic and professional job from start to finish and I'm just over the moon!  I am already seeing the difference within 24 hours and I can't wait to get my final results to show just how much difference was made! 

James H.

Melissa C.

Mark was the top service person I've ever dealt with!  I can not stop talking about my experience to my neighbors and friends!  He was so professional and ultimately the reason I decided to continue our business with Air Assurance throughout our installation of new equipment!  All has been great and I'm glad I found you and Mark!

Melissa C.

Taylor G.

I just used your plumbing service for the first time.  I was very pleased and impressed.  They were very friendly, knowledgeable, and my wife was even impressed (which is hard to do).  Great job to your team!

Taylor G.

Karen W.

Mitchell was great!  Very knowledgeable, courteous and professional!  I want to request him to perform all my service moving forward!  Thanks for providing such excellent service!

Karen W.

Sandy G.

Just wanted to let you know how much I appreciated Rico today!  He is a true professional and I appreciate his attention to detail and cleanliness in everything he did!  He's a keeper!

Sandy G.

Joann G.

I just wanted to convey my happiness with Rico.  He did an exceptional job and really appreciated his attention to detail and cleanliness!

Joann G.

Marcia R.

John did an amazing job!  He took the time to explain everything so that I could understand it!  I just couldn't believe how great he was.  What a great guy and company!  My husband passed in August and as John was leaving he saw there was a broken handle on the door and he stopped and fixed it for me.  WOW!  I will be using you and John from now on!

Marcia R.

Janie N.

Tony did a great job!  He explained everything so that I could understand it clearly!  He is not only a great technician, but a great person!

Janie N.

John A.

I sincerely appreciated Tony's hard work!  He was so efficient as he moved in and out of the house and overall just did an outstanding job!

John A.

Robert L.

I was so very impressed with John's professionalism! He represented your company very well.  John went out of his way to treat me with respect and I certainly appreciated that as well! 

Robert L.

Grace M.

I am so impressed with Mitchell!  He was so knowledgeable of  the products and was so kind!  Make sure you keep a hold of this young man!

Grace M.

Sandra F.

just wanted to let you know what a fabulous job the guys did on our recent install!  They were very nice, efficient, and very conscious of their job.  They were all fabulous!

Sandra F.

Paula H.

I want your company to know what a stellar work you do for your company and clients if all of your clients have been treated as I was.  You are up front with possibilities of solving heating problems and amazingly good to explain issues and possible outcomes.  You seem to be able to check all avenues while working at your computer top speed!  The job you had done appears to be just what I needed at a reasonable price.  You had two workers, David and JJ, that were excellent in their work as well.  Each seemed to understand the job at hand and worked diligently to complete the task.  They too were thoughtful and kind and most pleasant.  I would recommend each of the fore mentioned for consideration of bonuses or increase their pay! 

A worker, Steve came earlier and was quite well informed of my situation as well. While I asked his opinion of the best plan, he suggested I speak with you (which I did).  He too was a great representative of your company. 

Be proud of your company, I am!

Mary H.

Carson M.

Tony was great!  He put show covers on, answered all my questions, put back things exactly as they had been.  Even took a picture of before and after everything he started.  Tony did everything so incredibly well!  Great job!

Carson M.

James K.

special thanks to the ESP group (Lakrisha and Nancy) together with Kevin(repairman).  The heat went out, got a little cold, but one simple phone call and I was taken care of and warm again! Thanks as always!

James K.

Brenda C.

Will was out yesterday for my PSP check.  While he was in the bathroom checking things over, he alerted me that the light switch had a bad electrical arc.  He also gave me the number to an amazing electrician who promptly came out and resolved the issue.  I am so pleased with how Will went above and beyond and for the great referral he gave me. Great people!

Brenda C.