I want you to know how well Marquis does his job and how he helps people like me! He came over the other night to fix my AC in this horrible heat! He is a lovely man that does an important job with absolute professionalism! Just wanted you to know how much I appreciate it!
I was blown away with the service I received when my unit went out. The response time was GREAT! From the time Bill arrived and diagnosed the unit needing to be replaced, to the arrival of TJ to give us a quote for the new unit, and then Derek who installed the temporary unit, to the final installation, all did a great job!! I can always count on you guys for great care and customer service and I was incredibly thrilled to sleep in comfort once again!
Steve was out yesterday! He was very nice! We would like to request him from now on! Kudos for a job well done!
We had Marquis out yesterday to help us with some A/C issues. He was awesome! And of course Mike G. continues to be a great help when we need it! Thanks for all your great team!
Mitchell was out this weekend to service our unit and he was Great! He was very helpful, nice, and explained everything.. Great young man representing your company!
Just wanted to say what a great job your plumbers did this weekend! Very professional and did a an excellent job in every way! We have been long time customers on HVAC and it's good to see Plumbing is keeping up the tradition!
I was so impressed with Austin! When he came out here on Monday late afternoon to bring the portable units, he was very polite, helpful, and seemed very focused on helping us and your technician Jonathan get things up and running. He even offered myself and my son some cold water! you don't find many young people these days with that kind of work ethics!
Mitchell did an amazing job on my maintenance visit today. I would like my account to be flagged as "Mitchell only" due to how impressed I was with this young man. He is top notch, and wherever you found him, you should go get more!!
William was awesome! He went above and beyond to get our tank fixed. You just don't see that type of service anywhere anymore and I'm glad I called you guys to find it!!
Bill's above and beyond efforts should be recognized! He was incredible and we are now back to cooling! Thanks for getting out so quickly too! Very impressed with the entire organization from top to bottom!
Mr. Rampey, Last October I sent you an e-mail telling you how impressed I was with the work done by Bill B. on my furnace. I was so impressed that I signed up for the Extended Service Program. Two days ago, I had my air conditioner check-up. I am happy to say that I was equally impressed with the thoroughness and knowledge of technician, Jerry C. I had tried several different companies before coming to AA. I always thought they did a satisfactory job,until the AA techs did the same job. There is definitely a difference between your company and "all the others". I am so happy that I found you. Unfortunately for us, we are soon going to need a new system. (something we have known for a while). Now, however, I have confidence that the job will be done to perfection! Thank you for leading your company and insisting on such high quality standards.
I’ve been meaning to email you. First of all, thanks so much for having these changes made. It is so much better now! Second, we ladies wanted to let you know that the Air Assurance guy that did the work in our area (John) was great. The blueprints or whatever he was given didn’t match up with the actual units/thermostats (they were labeled incorrectly I believe) but he was able to figure it all out and was kind enough to ask when each of us would be going to lunch so he wouldn’t disturb us while we were trying to work.
Anyway, we wanted to let you know. Thanks again!
Good afternoon, I wanted to send a quick thank you to your business. I had interactions with two HVAC companies over the last 2 weeks and the difference between Air Assurance and Air** was night and day. Your company was superior in every way. 5 stars for professionalism/timeliness/knowledge/customer service
I have never had such a kind service repair man in my life. If they could all be like him, you’d have all the business you could handle and then some! He even took my trash out AND he fixed my problem. Just as kind and pleasant as I could hope for! If I were an employer, I would hire him in a heartbeat! The least I can do is write and tell somebody! Keep him, it’s employees like that that keep me coming back over and over!
After using another company for several years and feeling as if I could not trust them any longer I called Air Assurance to inquire about what you have to offer. When I called, I spoke to a young man named Charlie who was very nice to work with an he gave me lots of information. Charlie signed me up on the ESP plan an guaranteed me that he could trust Air Assurance. I called back due to a scheduling conflict thinking I would have to wait longer to have the service done and you actually offered to come aday earlier than originally scheduled which I was extremely shocked and delighted! Steven came out, he was nice, professional and did so much more of a thorough job than our previous company ever dreamed of doing. Charlie and Steven are a 10 and you should be very proud to have them represent your company!
We had the pleasure today of having Mitchell in our home to do the regular checkup on our HVAC unit. He is polite, professional and thorough. Not a surprise as he seems to be from the same mold as have been all of the HVAC and plumbing professionals who have taken care of us over the last couple of years. Mitchell is a great representative for Air Assurance and we are appreciative.
I wanted to take this opportunity to highlight Charlie in the ESP department. My wife and I have had Air Assurance for over 6 years. We moved from Broken Arrow to Jenks in March 2017. The past few days our air conditioner was not working and we called to schedule a technician. Charlie went above and beyond offering to get someone out the same day! Due to our work schedules, Saturday was the first available time for us to meet with a technician. Charlie was prompt and professional in setting up a tech for this Saturday. Keep up the good work Charlie!a
Jay Rathbun is without question the most professional, responsive, and personable sales rep I've ever dealt with. Last fall, our furnace went out and and coil cracked. Since I am on AA's annual maintenance plan, I called them. Jay came out on a Saturday morning and spent at least an hour and a half discussing our options. Frankly it was not only an informative but also an extremely enjoyable conversation. He is knowledgeable and has a great sense of humor. His caring and authenticity shines through.
Recently, I received an invoice where your maintenance techs noted that the roof was punctured while working. They had a roofing company came out same day to fix the problems. It’s so nice that this would occur when so many might “sweep it under the rug” and blame it on someone else. We have had contractors do damage and never tell us and end up costing us more in other damages. It’s so nice that they are so conscientious about their work and job and would do something like that! We are extremely impressed! Thank you!